Volkswagen Warranty Information
The warranties set out in these General Warranty Terms and Conditions are given by Volkswagen Group Australia Pty Limited ABN 14 093 117 876 (Volkswagen Group Australia) of 24 Muir Road, Chullora NSW 2190.
The benefits to a consumer given by these warranties are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranties relate.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any claim under the terms of these warranties should be referred to an authorised Volkswagen Dealer, such as Sutherland Volkswagen. A consumer must, at its own cost, present the vehicle to an authorised Volkswagen Dealer together with the vehicle log book.
The above warranties commence from the day of delivery of your new Volkswagen vehicle. It is the responsibility of the Volkswagen Dealer to report the correct delivery date into the Volkswagen Group Australia systems to start the warranty.
Volkswagen Group Australia guarantees that within the relevant warranty periods any part or component of your vehicle that is found to be defective from manufacture in materials or workmanship will be repaired, replaced or adjusted by any authorised Volkswagen Dealer free of charge.
The owner/customer/agent of the vehicle is responsible to present the vehicle to an authorised Volkswagen Dealer at their expense and to collect the vehicle at their expense, in the case of all warranty repairs.
It is not a requirement of these warranties to be provided with alternative transport.
*The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show speciﬁcations, accessories and options not available in Australia. Left-hand drive models might also be shown.
All product features, speciﬁcations and options are subject to change without notice. Dimensions, capacities and performance speciﬁcations apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to conﬁrm speciﬁc features and applicable terms and conditions.