COVID-19 support for Volkswagen Financial Services customers
In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please follow the below link to complete the Financial Hardship Application Form and Volkswagen Financial Services can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email firstname.lastname@example.org.
Alternatively you may call Volkswagen Financial Services on 1300 734 567, between 9am – 5pm (AEST), Monday – Friday.
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact email@example.com if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact firstname.lastname@example.org.
Ready to join the family?
Choosing a new Volkswagen is so much more than just adding a new car to your garage. It’s a personal experience that deserves a finance solution to match. We’ve worked to make financing and leasing as simple, flexible and efficient as possible. This includes creating individual finance solutions that suit your budget, your lifestyle and your new Volkswagen. Because no-one understands Volkswagen vehicles like we do at Sutherland Volkswagen.
^The Volkswagen Choice Program consists of an option to return the vehicle to Volkswagen Financial Services (VFS)** at the end of the term and require VFS** to purchase the vehicle at an agreed price known as the Guaranteed Future Value or GFV as determined by VFS** and set out in your contract. At the end of the term, you can elect to: (1) trade-in the vehicle; (2) exercise the option to return the vehicle; or (3) retain the vehicle by paying the GFV. The GFV is not a representation by VFS** as to the likely market value of the vehicle as at the end of your contract. The option is available on new and demonstrator Volkswagen vehicles for selected models only. Please verify with your dealership the vehicles that are eligible for the program. The GFV will be reduced, and you will be liable for any loan contract deficit, if you exceed the nominated kilometre allowance and/or the vehicle is not in an acceptable condition in accordance with the Fair Wear and Tear Guide available at www.volkswagen.com.au. Other terms and conditions apply. The cost of the Volkswagen Choice Program is incorporated into the applicable interest rate. Please read the full terms and conditions. Please consider whether these products and services are appropriate for your circumstances. Before acting on any of the information on this page, please seek independent financial and tax advice. Full terms and conditions are available upon application. Available only to approved applicants of VFS**. Subject to credit assessment. Standard fees and charges apply. Fleet, government, rental buyers, hire car and chauffeur companies are excluded. Available at participating Volkswagen dealers. **VFS is a trading name of Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460. Australian Credit Licence 389344.