About Our Service
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At Sutherland Volkswagen, we do everything we can to ensure that servicing your car isn’t a hassle. Whether your car needs a routine service or emergency attention, it’s never a convenient time. We have a full team of factory-trained technicians that will complete your service, and only genuine Volkswagen parts will be used for your vehicle -so you can be sure that your car is in great hands. We work hard to make servicing as simple, straightforward – and more importantly, swift as possible, so that you can get on with life.
We kindly ask that you bring your Service log as well as the spare key to your vehicle with you when you come for your service at Sutherland Volkswagen.
Upon your arrival you will be greeted by one of our friendly service advisors who will check you in for your service. Together, we walk around your vehicle to identify any parts of your vehicle that require attention for our technicians to attend to. We pride oursevles on our professionalism and customer service, and always put our customers first.
OUR COMMITMENT TO YOU
If you decide to have your car serviced at Sutherland Volkswagen, you’ll benefit from a complimentary shuttle bus. We’re delighted to provide our shuttle bus service Monday – Friday for your convenience.
Please contact 1hr before needing collection to ensure we can accommodate you.
If you think you’ll need a set of wheels whilst your motor is being serviced, that’s no problem. We can arrange one for you at an incredibly low $45 a day (subject to availability and some conditions).
We only have a limited number of loan cars available – we ask that you let us know at the time your booking, so we can get this swiftly organised for you.
EARLY CHECK-IN AND LATE COLLECTION
There’s nothing more inconvenient than having to take time off work to get your errands done. So that we can provide you with the best possible service, we provide an early drop-off and late collection service so you can stop by on your way home from work with help from our safe and secure lock out system.
If your car is only going to be with us for a short while, you may decide you’d rather wait in our customer lounge. You’ll always be welcome to make yourself comfortable with our free Wi-Fi connection, Foxtel channels, fresh coffee. We’ll also supply the morning newspapers for you!
Whichever way you prefer to pay, we’ll no doubt be able to accommodate you. We accept payment by credit card and EFTPOS - and we also offer fleet card payment options too, including motor pass, motor charge and Amex.
Let us take good care of your car and service it to our consistently high standards. We’ll soon have you back on the road and getting on with things.
VOLKSWAGEN ROADSIDE ASSISTANCE
For after hours emergencies, please contact Volkswagen Roadside Assistance on 1800 637 181
When it comes to tyres, we know that your car deserves the best. That’s why we stock all types of Bridgestone tyres – the market leaders in high quality products. Bridgestone have a reputation of being at the forefront of innovation, technology and continuous improvement and we are proud to be an authorised stockist. If required, our factory-trained technicians will ensure your new tyres are fitted correctly during your service period.